BRUHM does not sell products directly through this website. All purchases are completed with an authorised third-party retailer or a BRUHM dealer, and returns are handled by the retailer or dealer you purchased from, in line with their returns process and applicable consumer-protection law in your country.
Returns
Products may be returned within the return window offered by the retailer of purchase, subject to inspection. Keep your receipt or proof of purchase — it is required for any return, exchange, or warranty claim.
Refunds
Refunds are issued by the retailer of purchase using the retailer's own refund process and timelines. BRUHM does not process payments on this website and therefore does not issue refunds directly.
Order cancellation
If you wish to cancel an order placed with a retailer, contact that retailer directly as early as possible. Cancellation windows and conditions vary per retailer.
Faulty or damaged products
If a product arrives damaged or develops a fault, you are covered by the BRUHM warranty. Contact the retailer of purchase, or reach an authorised BRUHM service centre — our service network covers every market we operate in.
Contact Us
If you are unsure which retailer to contact, or need help with a return, reach us at support@bruhm.com and we will point you to the right partner.